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How do I solve a dispute with a Renault garage in France?

Jul 2nd, 2015 by

We’ve paid for two sets of repairs but it turns out only one was necessary – now we want our money back

We have a seven-year-old Burstner motorhome with a Renault Master engine which has done 30,000 miles.

In March we broke down while in south-west France, having experienced an intermittent problem, and were taken to the Renault garage near Périgueux. They could not find the fault so we drove on. Forty miles later we broke down again and were take to Renault at Limoges. Again they could not solve the problem but said experience suggested that the injectors were almost certainly the cause.

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